Posts Tagged ‘promises kept’

2021 “Best of Promises Kept” Awards

Monday, December 20th, 2021

Each year, we take customer care to new levels. An important part of our workplace culture at Egan Company includes recognizing those who exemplify this care in our annual “Best Of Promises Kept” awards.

Throughout the year, we receive narratives of “Promises Kept” that amplify stories of Egan employees providing exceptional customer service. At the end of the year, a few of these stories are chosen for the “Best Of” award, recognizing those that have gone above and beyond. Traditionally, these have been announced at an Employee Christmas Party;  this year, the awards were presented individually by Egan Company CEO Duane Hendricks and President James Ford. Honored employees were able to gather in a small group to celebrate.

Congratulations to the Individual and Team Promises Kept Award winners! See below to read the recognized stories:

Greg Dupont did a great job in the W5 UPS meeting. Not only was he prepared, but his ability to work around other’s schedules was superb. Greg made the facilities team look good. Thank you to Greg for being such a great partner – this is exactly why we appreciate YOU leading projects at JFB! Great job and thank you for your hard work!

– M. Frana, Maintenance & Operations Lead, General Mills

Dylan McDonah was a tremendous help during the Gustavus Nobel Hall project. He was always looking ahead, and not only for himself but for others as well. Dylan was always ahead of the curve. I went to him many times only to find out he already was taking care of it. He was very conscientious to make sure if he was not going to be there that I always had someone to go to. I think Egan is very lucky to have such a talented foreman. I just wanted to thank the Egan team and say that I look forward to working with Egan again – it was a pleasure!

-E. Miller, Superintendent, Kraus-Anderson

The Engineering Management Team for the 20 Washington Ave South project would like to thank the Egan team (Mike Kellner, Gibson Kellner, Jeromy Magill, and Andy Whalen) for the outstanding job they did with the installation of the new Notifier fire system. The building is a 7-story, single tenant building where the tenant was the prior longtime owner of the facility. Being prior owners, the tenant representative is very knowledgeable and protective of the building. We had several meetings and interactions with the tenant’s representative and Mike did a fantastic job describing his approach to transitioning to the new fire system. He provided timelines and addressed all the tenant representative’s questions and concerns. We feel the crew’s knowledge of fire systems and Mike’s presentation skills gave the tenant’s representative a sense of confidence that the project would go smoothly, which it did. Mike and the crew’s unending energy, attention to detail, and passion for the work, delivered a fire system that is well designed, easy to use, and simple to test. Kudos to the Egan crew for a job well done!

– T. Strum, Chief Engineer, Able Engineering Services

Share your experience with us or submit a Promises Kept recognition story by visiting our Customer Feedback page.

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Annual “Best Of” Promises Kept Awards

Wednesday, December 30th, 2020

Exceptional customer service means going above and beyond what a customer expects. At Egan, an important piece of our culture is annually recognizing our employees who exemplify this level of outstanding work and service.   

Many times throughout the year, stories are sent to us from customers. Long narratives or short commendation, each story is shared with our Board of Directors who recognize the team or the employee with a gift for keeping their promises.

At the close of each year, two of these special stories are chosen for a Promises Kept Award. This “best of” award recognizes those who have truly gone above and beyond in service to our customers. The winners are usually announced, presented, and celebrated at our annual Employee Christmas Party. Like many things this year, we had to get creative when presenting these awards without the formality of an all-company gathering. In 2020-style, the recognized Egan employees came together in a virtual party to receive their awards for continuing to keep their promises to our customers.

Congratulations to the Individual and Team Promises Kept Award winners! See below to read the customer stories selected for these awards:

Bryce Gransee went above and beyond the call of the job last week when responding to a serious incident. While on the jobsite, Bryce witnessed a worker from another contractor become pinned between some steel and a concrete wall. Bryce and other workers jumped in immediately to provide assistance. When I spoke with Bryce and thanked him, his response was “I just hope someone would do the same for me.” On behalf of Kraus-Anderson and myself, we’d like to say we greatly appreciate Bryce’s ability and willingness to help!


Taylor Klitzke, Safety Coordinator with Kraus-Anderson Construction 

We would like to thank the entire Egan team for the leadership, planning, scheduling, and overall safe execution of the 5400 turnaround and switchgear cleaning. This was the largest turnaround event that has been executed and it wouldn’t have been successful without Egan. Everyone was extremely professional and kept safety and quality as the top priorities. Egan had over 75 employees on site, many being brand new to the facility, and all were receptive to the safety culture. The LVSG cleaning and inspection was completed safely and with the utmost quality. Lastly, the process panel was worked on around the clock to ensure timely execution. The work ethic and quality both crews displayed were above anyone’s expectations. Excellent performance from the Egan team- thank you for your professionalism and support for our 2020 turnaround!


Jennifer Rehder & Richard Thiele of FilmTec – DuPont Specialty Products Division

To share an experience with us or to submit a story for Promises Kept recognition, visit: www.eganco.com/customer-feedback

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Reflecting on 75 years as a local commercial contractor

Tuesday, December 29th, 2020

There’s craftsmanship in the trades. A plan comes to life. A team creates a piece of history. This is why we love what we do. Working with customers. Taking care of every detail. Leading the way. Insisting on safety. Keeping promises. All to ensure every single project is seamless. We do it with passion, we do it with pride, we do it for each other. One for all—one source.

Joseph Egan with sons Bill and Costney

The story of Egan Company is one of grit and growth. Before our 12 trades, nearly 1,000 employees, and countless customers, there was one man in a single room pipe shop on the Northern Minnesota Iron Range. In 1905, Joseph Egan was ready to put his dreams into motion. While his new business slowly grew, the country and the world were unsettled. Change was coming, war was on the horizon, building materials were short, and enlisting was the expectation. The small business would eventually have to wait. After ebbing and flowing for decades between serving our country and raising a family, the dream of running a business full-time was restored. And in 1945, as World War II was ending, Joseph and his sons used $3,000 and opened their doors in the Twin Cities. Egan and Sons Plumbing and Heating Company was officially founded.

Innovators by nature, the mission of our founders is still very much a part of today – delivering high-quality craftsmanship and innovative solutions while upholding the promises we make to our customers. This framework has helped us grow, kept us safe, and has played a fundamental role in the tens of thousands of projects we’ve touched in our community, across Minnesota, and throughout the greater Midwest.

Seventy-five years later, we too are navigating an unsettling landscape. The COVID-19 pandemic has brought us great challenges, but also a new perspective and much progress. In many areas of our lives, disruption has been inevitable. But we’ve held onto that disruption as an opportunity to build for the future by slowly evolving our business to strengthen and get lean, elevate the customer experience, and drive steady growth. We’re experiencing a time in history that’s required flexibility and pivots to meet the needs of our customers and communities—as well as maintain the health and safety of our employees and their families.

We want to thank you for being a part of the Egan Company family. It’s because of you, we love what we do. Cheers to 75 years! 

Dig into history further by walking through an interactive timeline >>

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Exceptional Service is Recognized by JFCS

Thursday, May 17th, 2018

The Jewish Family and Children’s Service of Minneapolis (JFCS) has recognized Egan with an award for exceptional service for work on the JFCS office building that was completed in March. Egan was part of the project team that remodeled the interior and exterior of it’s existing building in Golden Valley, Minn.

Judy Halper, JFCS CEO, presented Egan with the award at the building’s ribbon cutting ceremony on May 8. “There are so many who were critical to bringing this vision of JFCS and The Stillman Family Foundation to life, including Egan. After so much hard work, we want to acknowledge Egan with an award for service.” – Judy Halper

The service award acknowledges the hard work of Egan teams: electrical and mechanical, technology systems, and building automation. Project managers include Carrie Thompson, Tom Buirge, Tim Johnson, and Dane Grunerud. Field leaders include Joe Baumgartner, Tom Rodrigues, Chris Nelson, Matt Snyder, and Eric Oja.

Find out more information about Egan’s role at JFCS here.

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Recognizing Great Customer Service

Wednesday, December 21st, 2016

Every year, Egan Company recognizes employees that demonstrate superb customer service with our Promises Kept Eagle Award. This year, seven Egan employees were recognized by Ryan Companies and Wells Fargo for their work on the new Wells Fargo Towers in “East Town” in Minneapolis.

Congratulations to Dan Aberwald, Rob LeMay, Anna Peter, Dan Wille, Ross Keane, Joe Learned, and Jake Kenmir on winning the award in recognition for their excellent service and commitment to innovation.

Egan’s prowess in systems integration has added much-needed confidence and expertise to a complicated project. The project team has exceeded expectations in design, coordination, and field operations alike. Egan has been, and will continue to be, my first choice in the industry to deliver reliable, intuitive building management, and intelligent building solutions.

– M. Beadle, Project Manager at Ryan Companies

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