Exceptional customer service requires working the extra hour, making the extra calls, taking care of the details, or visiting a building after hours. Upholding our promises at the highest level is always our goal. And, if we’re achieving that goal, each and every Egan customer should experience exceptional service.

Many times throughout the year, stories are sent to us from customers. Long narratives or short commendation, each story is shared with our Board of Directors who recognize the team or the employee with a gift for keeping their promises.

At the close of each year, two of these special stories are also chosen for a Promises Kept Award. This “best of” award recognizes those who have truly gone above and beyond in service to our customers. The winners are announced, presented, and celebrated at our annual Employee Christmas Party in December. Look for this year’s recipients in a few weeks!

To share an experience with us or to submit a story for Promises Kept recognition, visit: www.eganco.com/customer-feedback